Testimonials | Bolt Burdon Kemp Testimonials | Bolt Burdon Kemp

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We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.

Just ask our existing clients…


Thank you so much for all your help so far- I feel quite overwhelmed that this could be the end- and also sad we’ve never met! I can’t explain to you how amazing you’ve been to me, I couldn’t have asked for a more sympathetic and understanding person to help me through this awful time. You are AMAZING!!


I'm still speechless, I'm in a rather surreal dream.  No amount of words are enough to express my sincere thanks to Victoria throughout the whole process. The success of the case was all down to Victoria and I wish her many more days like this.

Christopher Currie

I just knew from the moment I met with Olivia and Suzanne that I was in excellent hands with my claim.  The attention to detail and rapport we built over the last 4 years, made me feel very grateful and ultimately so thankful I choose Bolt Burdon Kemp, to support me in getting the result, we thoroughly deserved.  The hours and hours that Olivia put in on my claim, is testament to how much they care about you.  Impeccable lawyers. Look no further if you’re looking for lawyers to support you with your injury claim. Easy decision contact them now.  You won’t regret it.


It has been an emotional rollercoaster but I would like to thank the team for making this journey worth it. I genuinely believe I could not have succeeded with any other team, let alone made it this far. The teams expertise, kindness, empathy throughout made the tough times with the defendants bearable. I will miss the conversations and guidance from all of you especially Heather's certified advice. I wish you all the best and I hope you all continue to change the lives of many as you did mine.

Steve Williams

All I can say is everything went smoothly. I was kept informed of everything all the time and my mental health and feelings taken into consideration at all times. Very trustworthy and considerate. Rebecca Sheriff was amazing. Took absolute good care of me throughout and highly recommended. Cant compliment her enough. 


Thank you to Ahmed, Kate, Amira and Michael for all of the help and support you have provided me along this journey. The service and support you have all provided has been exceptional. I would like to thank Ahmed and Kate in particular for the amount of time and effort you have put into this case, you have both been a great support and I felt that you always had my best interest at heart. I think the result yesterday was a great result with all things considered and it certainly provides me financial security for the future in the event of any relapses. Your firm did the utmost to get the best outcome for me despite the challenges and for that I am hugely grateful. They have truly been a fantastic help throughout my case and I found them both extremely responsive and supportive. I really appreciate their efforts.


We would like to take this opportunity to thank Hannah and Josh. We were so lucky to have found Bolt Burdon Kemp Solicitors. Hannah has been with us every step of the way, always being supportive, professional, sympathetic and compassionate. Keeping us updated with everything and has always been contactable when we’ve needed advice and reassurance. We will never be able to thank Hannah enough for all she’s done for us. A wonderful, brilliant and lovely lady, who is a credit to her profession.


Mentally and emotionally battered after a 2 year Police investigation and Crown Court trial against my historic abuser, I approached Bolt Burdon Kemp to seek damages against the Scout Association and Essex County Council who failed in their duty of care to me. This is when I met the delightful and incredibly talented Zahra Awaiz-Bilal who became the lead solicitor in my fight for compensation. Throughout the time she acted for me she provided support and understanding and kept me fully informed throughout. Both defendants were difficult and evasive but Zahra cut through all their bluster and belligerence and won substantial compensation for me in an out of court settlement. Zahra, backed by the team at BBK is a first class lawyer with considerable experience in dealing with large organisations. Above all she is genuinely fighting for her client and takes a great personal interest in them. I always felt that I was not just a client but someone who mattered. Thank you Zahra - you really made a difference.

Tijen Hassan

I can’t put into words how amazing I think Hannah was, what an asset Hannah is to the firm and how she made a stressful situation much easier to deal with.  I know I was sometimes a difficult person to deal with as I had depression and anxiety issues during the claim but Hannah understood on so many levels and almost became like a counsellor.  I feel that she really understood my condition (Fibromyalgia) and I would have given up on this claim if it were not for her.  Hannah was outstanding.


Hannah was really fantastic, I cannot thank her enough.  She was so lovely to me.  The money will never bring him back but it will help me and the letter of apology Hannah secured for me really helps me to move on.  I did not expect to get anywhere with this but Hannah did.  I will recommend the firm to anyone who may need their help.


Rebecca was nice, thoughtful and compassionate.  She was very professional, she kept in touch with me and would text me to update me - I found that very helpful.


From the very first day I felt that Joe was always there for me.  I had buried everything for nearly 50 years, never telling my partner until the police contacted me.  Joe is the only other person I have ever told.  I was not expecting anything like the settlement I got and I know that Joe worked really hard to get me a decent settlement.  He was always there for me and was genuinely concerned about my welfare. I cannot praise Joe highly enough.


Rebecca was very professional, she could not have handled this better and she always kept me informed.  The service at Bolt Burdon Kemp was really excellent from start to finish.  I was very impressed with the firm.

Jennifer Brissett

I genuinely believe that no firm other than Bolt Burdon Kemp could have dealt with my case as well as Hannah did.  The service was absolutely excellent from start to finish, Hannah went above and beyond from day one.  She was friendly, knowledgeable, helpful, empathetic and sympathetic.  I had only a small input into this process as Hannah managed it all so well, she made it all so easy for me.


I would like to take this opportunity to thank the team at Bolt Burdon Kemp for taking on my case against the MOD.  Your work in bringing my claim to a successful conclusion has been nothing short of exemplary.  I would not hesitate for a moment in recommending Bolt Burdon Kemp.  My deepest gratitude to your associate solicitor Joseph Carr.  Without his sympathetic, meticulous, and genuinely enthusiastic attitude regarding the handling of my case, I doubt I would have ever been able to finally attain the vindication and closure on something that has, in so many ways, affected me for most of my adult life.  Over the past 14 months Joseph has, on numerous occasions, gone well above my expectations in keeping me advised and up to date on all the aspects regarding my claim.  His friendly and totally flexible approach to me has been very much appreciated.  From the initial consultation to the conclusion of my claim, I could not fault Bolt Burdon Kemp at all.


Zahra, you are truly an asset and a credit to your company, and I know that you ‘got me’ understanding me as an individual.  You made me feel that I was not just another client and were intuitive to my needs.


This was a very traumatic thing for me to deal with and Emily sensed when it was difficult for me and when it was all too much.  I spent my life with no one believing me until I met Emily, to have someone on my side was so lovely.  She is absolutely the right person for the job she does.  I have no complaints at all, the service was very good and it could not have been handled better.


At a time of great sadness because of the tragic death of my partner, Charlotte worked through my compensation claim sympathetically.  At each stage of the process I was kept up to date with the relevant information.  Through Charlotte's hard work a satisfactory result was reached.


Emily was supportive and professional, I was more than happy with her.  She made it so comfortable for me to talk to her about sensitive stuff.  Emily was outstanding.


BBK is really fantastic.  Joe communicated regularly and even in my down moments he was there.  I had put all of this in a box not to be opened and it was only because I was comfortable with Bolt Burdon Kemp that I was able to open that box.  Businesses often put profit before people, Joe and the team did not do that, I was always their priority and Bolt Burdon Kemp puts people before profit.  The advice I was given was invaluable.

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