Testimonials | Bolt Burdon Kemp Testimonials | Bolt Burdon Kemp

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Testimonials

We believe that our clients are as critical to our success as we are to theirs. Given the nature of our work we believe the BBK client-solicitor relationship is much more than a business partnership. It’s a shared journey and often a very personal experience.

Just ask our existing clients…

Tijen Hassan

I can’t put into words how amazing I think Hannah was, what an asset Hannah is to the firm and how she made a stressful situation much easier to deal with.  I know I was sometimes a difficult person to deal with as I had depression and anxiety issues during the claim but Hannah understood on so many levels and almost became like a counsellor.  I feel that she really understood my condition (Fibromyalgia) and I would have given up on this claim if it were not for her.  Hannah was outstanding.

DS

Hannah was really fantastic, I cannot thank her enough.  She was so lovely to me.  The money will never bring him back but it will help me and the letter of apology Hannah secured for me really helps me to move on.  I did not expect to get anywhere with this but Hannah did.  I will recommend the firm to anyone who may need their help.

Scott

Rebecca was nice, thoughtful and compassionate.  She was very professional, she kept in touch with me and would text me to update me - I found that very helpful.

IK

From the very first day I felt that Joe was always there for me.  I had buried everything for nearly 50 years, never telling my partner until the police contacted me.  Joe is the only other person I have ever told.  I was not expecting anything like the settlement I got and I know that Joe worked really hard to get me a decent settlement.  He was always there for me and was genuinely concerned about my welfare. I cannot praise Joe highly enough.

GC

Rebecca was very professional, she could not have handled this better and she always kept me informed.  The service at Bolt Burdon Kemp was really excellent from start to finish.  I was very impressed with the firm.

Jennifer Brissett

I genuinely believe that no firm other than Bolt Burdon Kemp could have dealt with my case as well as Hannah did.  The service was absolutely excellent from start to finish, Hannah went above and beyond from day one.  She was friendly, knowledgeable, helpful, empathetic and sympathetic.  I had only a small input into this process as Hannah managed it all so well, she made it all so easy for me.

Anon

I would like to take this opportunity to thank the team at Bolt Burdon Kemp for taking on my case against the MOD.  Your work in bringing my claim to a successful conclusion has been nothing short of exemplary.  I would not hesitate for a moment in recommending Bolt Burdon Kemp.  My deepest gratitude to your associate solicitor Joseph Carr.  Without his sympathetic, meticulous, and genuinely enthusiastic attitude regarding the handling of my case, I doubt I would have ever been able to finally attain the vindication and closure on something that has, in so many ways, affected me for most of my adult life.  Over the past 14 months Joseph has, on numerous occasions, gone well above my expectations in keeping me advised and up to date on all the aspects regarding my claim.  His friendly and totally flexible approach to me has been very much appreciated.  From the initial consultation to the conclusion of my claim, I could not fault Bolt Burdon Kemp at all.

FP

Zahra, you are truly an asset and a credit to your company, and I know that you ‘got me’ understanding me as an individual.  You made me feel that I was not just another client and were intuitive to my needs.

Anon

This was a very traumatic thing for me to deal with and Emily sensed when it was difficult for me and when it was all too much.  I spent my life with no one believing me until I met Emily, to have someone on my side was so lovely.  She is absolutely the right person for the job she does.  I have no complaints at all, the service was very good and it could not have been handled better.

AB

At a time of great sadness because of the tragic death of my partner, Charlotte worked through my compensation claim sympathetically.  At each stage of the process I was kept up to date with the relevant information.  Through Charlotte's hard work a satisfactory result was reached.

LL

Emily was supportive and professional, I was more than happy with her.  She made it so comfortable for me to talk to her about sensitive stuff.  Emily was outstanding.

KJ

BBK is really fantastic.  Joe communicated regularly and even in my down moments he was there.  I had put all of this in a box not to be opened and it was only because I was comfortable with Bolt Burdon Kemp that I was able to open that box.  Businesses often put profit before people, Joe and the team did not do that, I was always their priority and Bolt Burdon Kemp puts people before profit.  The advice I was given was invaluable.

Anon

This was a very traumatic thing for me to deal with and Emily sensed when it was difficult for me and when it was all too much.  I spent my life with no one believing me until I met Emily, to have someone on my side was so lovely.  She is absolutely the right person for the job she does.  I have no complaints at all, the service was very good and it could not have been handled better.

JP

The service was very good.  Tommy was very nice and very professional.

Darnell Barrow

The whole team was excellent. Someone always got back to me and all were very understanding.  I was intending to send a card to the whole team to say thank you but realised that due to COVID-19 none of them would actually be in the office to receive but the service was really good and I highly recommend the firm.

Anon

Thanks for everything you have all done as a team to get the best result for my son.  It will change his life for the better!  We are so thankful to all who was involved...absolutely brilliant team!  Thanks again.

MC and EC

Can I just say a big thank you to you and all who have worked on our case since 2017.  It has been an absolute privilege working alongside you and you guys have made this whole experience worth doing. Thank you again for all your help, support and just being there for us.

Chris Unsworth

Dino has dealt with me over the last 4 years and everything has been good.  I haven’t had any problems.

PB

Ben who gave me exceptional service.  He took me under his wing and guided me through the trauma of my case.  He kept in contact with me and was there for me, I knew I could call him at any time.  He also taught me how to use a computer!!

DM

Olivia was amazing, attentive, professional and helped me through a difficult experience, at no point did I feel this was a commercial exercise.  My experience was all very personal.

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